Understanding Cisco Contact Center Enterprise Foundations
The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.
8 courses found
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- Delivery Format: Virtual Learning
- Date 03 February, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 09 March, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 19 May, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 08 June, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 18 August, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 07 September, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 01 December, 2026 | 10:00 AM to 6:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 07 December, 2026 | 11:00 AM to 7:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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